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Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy 3 years of peace of mind when you buy AppleCare+ for Mac.

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other damage.1

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3 years of Apple-certified service and support coverage
Get up to 2 incidents of accidental damage protection every 12 months1

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One stop for support

Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Priority access to Apple experts by chat or phone
  • Global repair coverage1
  • Onsite service: Request that a technician come to your location or have a courier pick up your Mac for service3
  • Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service provider

Hardware coverage

Get up to 2 incidents of accidental damage protection every 12 months1
Get battery service if it retains less than 80% of its original capacity

AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

Coverage includes the following:

  • Your Mac computer
  • Battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • Apple USB SuperDrive
  • Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other damage1

Software support

Get direct access to Apple experts for support using macOS and more

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and pro apps, such as Final Cut Pro, Logic Pro, and more
  • Connecting to printers and wireless networks

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How to buy

  1. Purchase AppleCare+ with your new Mac.
  2. Or buy it within 60 days of your Mac purchase:
    • Online (requires you to verify your serial number)
    • At an Apple Store (inspection of Mac and proof of purchase are required)
    • By calling (852) 2112 0099

AppleCare+ available for:

  • MacBook
  • MacBook Air
  • 13” MacBook Pro
  • 15” MacBook Pro
  • 16” MacBook Pro

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For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operations and integration issues, purchase AppleCare OS Support. See AppleCare+ Terms and Conditions for complete product details.

Get support by phone or chat,
set up a repair, and more.

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Find your Apple Support phone number here.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app